Keep in mind, the previous evening, we went back and forth about what we'd like to pay each month. His numbers weren't close to our budget, likewise he started asking about our ideal monthly payment. We didn't know the sale price, add-ons, etc he was working with, he simply presented the finance charge, monthly payment, and term. As such, we returned the next morning and sat in David's (finance manager) office to go over options. He truly went above and beyond to make us feel valued and understood.Īfter going through our financial requirements and credit application with Kaylum Tuesday evening, we waited for the finance department to run our credit Wednesday morning.
I cannot say enough good things about this gentleman. The salesperson that greeted us at the door, Kaylum, was an absolute pleasure to deal with. My wife and I went in to look at a Lincoln Navigator L Reserve.
2nd finance manager (Jonathan), added a $5200 extended warranty and GAP insurance without our knowledge or consent. TL DR: 1st finance manager (David) didn't know what was going on prior to our meeting payments were almost 50% more.
Located in Tomball, TX / 29 miles away from Houston, TX
